Service & Support at ARADEX

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For you with timely support available

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Strong & customized service

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Repairs

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Requirements-specific product training

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Requirements-specific application training

Excellent service at ARADEX

At ARADEX, not only the products are excellent but also the service.

No matter what the issue is, our skilled engineers will be pleased to assist you with advice and assistance. If necessary, on site at your company as well.

We are also pleased to provide the appropriate know-how to your employees.

Our goal is to create solutions for you that can fulfill your continuously high expectations – in order to meet your long-term satisfaction, ARADEX always has a competent contact person at your disposal who will take care of your needs.

The following after-sales services are available at ARADEX – always adapted to your specific requirements:

Employee Sales ARADEX

Any more questions?

Our sales team is there for you!

+49 / (0)7172 / 9181-0

sales@aradex.com

Additional information

Customer-oriented services at ARADEX

Support

We want you to achieve the best performance with the application you have acquired from us – to make this possible, we always strive to provide you the best possible initial situation. For this reason, we are at your disposal with timely help in the case of any questions and uncertainties. ARADEX provides you with a reliable and competent contact for all questions that arise during your project.

Service

We are still there for you after the project execution. Regardless of whether for maintenance or repair purposes, or to support troubleshooting in more complex systems. As an ARADEX customer, you can always rely on the support of our qualified engineers. Thanks to the extensive know-how of our employees, we are usually able to solve problems within a very short period of time, thus minimizing the downtime of your machine or vehicle – and that worldwide!

Repair

Out of sight, out of mind? Not with us! No matter how long ago your purchase was: If the product that you bought from us should not do its job once despite its longevity and robustness, we will take care of the repair, as spare parts are still available. We are also available to you at any time for maintenance tasks on devices purchased from us.

Product training

As part of product training, we will be pleased to explain the detailed properties and application areas of our products. This training offers people interested in our products an excellent knowledge base to optimally equip planned projects.

Service and application training

In order for your employees to know how to use the newly acquired application and what is important for an electric drive, we can train them. The focus is on the entire vehicle, with questions such as:

  • What must be considered when handling batteries?
  • What must be considered when charging the vehicle?
  • What possibilities for error analysis can be used?
  • What can happen in the worst case and how can the driver deal with it?
  • How can maximum efficiency be achieved when driving the vehicle?

What distinguishes ARADEX as a system partner?

  • We always look at the entire system: all components are optimally coordinated.
  • All-round package: With us, you get all components from a single source.
  • Innovative technology: We shorten your time-to-market.
  • Strong services: We are available to you as a reliable partner in all project phases.

More services of ARADEX

Conception & Project Planning

Conception & Project Planning

System configuration, dimensioning, feasibility studies

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Commissioning & optimization

Commissioning & optimization

Services on system integration, commissioning, optimization

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Entwicklung & Applikation

Entwicklung & Applikation

Kundenspezifische Entwicklungen für mobile und stationäre Antriebstechnik.

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